Individuals with challenging behaviour are difficult subjects to deal with. However, there are a series of techniques and skills that you can put in place that can help you, and them, to increase communication between both of you. Here are some of the ideas that you can use to put this in place to improve the situation. A Challenging behaviour training course from www.tidaltraining.co.uk is a great start.
The most important skill that you need to put in place is that of some effective communication. Having the ability to communicate with someone who has challenging behaviour will reduce stumbling blocks that will start to appear and cause no end of problems. There are two main skills that you need to have. Firstly, you need to be able to actively listen to the other person and their point of view. You then need to follow this up with a high degree of empathy. The ability to show understanding of a person’s problems and situation is vital when dealing with someone with challenging behaviour.
Through understanding their position, problem-solving skills are a natural bonus when it comes to dealing with the difficult behaviours and emotions that someone is going to give to you.
Another overriding skill that you will need to show is to have patience. People with challenging behaviour will sometimes have a combative nature. Once you understand what the problems are, things will become easier.